What our users say

Real feedback on rental experience with us

Mariia Vaulina
Mariia Vaulina
🇷🇺

SEAT Altea 在阿尔巴尼亚

谢谢,一切顺利,但车况不是很好,而且广告上说是另一个品牌。

十月 2024
Iurii Manko
Iurii Manko
🇷🇺

Toyota Prius 在格鲁吉亚

Everything went super, went to the mountains, traveled. The car was delivered and picked up at the agreed time. Service is super, thank you!

八月 2023
Dmitrii Markin
Dmitrii Markin
🇷🇺

Renault Clio 3 在黑山

Everything went well. There were no problems with receiving and returning the car. There were no problems with the car itself. In general, we liked everything.

十月 2023
Igor Krasnov
Igor Krasnov
🇷🇺

Hyundai Tucson 在克里特岛

In general, everything is on time, the car is in good working order, Hyundai Tyukson, increased fuel consumption (it is for 1.6 euros per liter) and, of course, the size of its vehicle for the small streets of Crete was completely inappropriate. For female legs, the grip would be deadly heavy. There were no options left, we took it, in general we did not become upset, only the fuel costs were twice as high as planned. Adonis, the manager behaved very well and responsibly, in principle, next time I think we will turn to them, although we will first discuss the exact model of the car))).

十月 2021
Dmytrii Varlamov
Dmytrii Varlamov
🇺🇦

Fiat Qubo 在克里特岛

all was good! there were no problems! everything is super! thanks

十月 2021
Dmitry Stefankov
Dmitry Stefankov
🇷🇺

Mercedes-Benz A180 cdi 在黑山

My opinion about renting this car is ambiguous. To begin with, I was not met at the airport, although the owner offered this service and this greatly influenced my choice. However, it should be noted that my taxi expenses were discounted from the remaining payment for the car. But the fact itself made me nervous and I wasted quite a lot of time waiting. By itself, the car is not bad, but its condition was expected to be much better. The power window button on the driver's door was broken (I can't imagine how it could be broken), so at every paid parking place I had to get out of the car for a ticket. When the car was started in the morning after a long parking, the sound of a slipping belt was noted, while turning on the go, there was also an extraneous low squeak of high frequency. Also on the instrument panel showed a message in German about some kind of malfunction. Since I do not know German, I had to call the owner of the car and find out the cause of the fault. I was informed that the instrument panel transponder states that there is no connection with the pressure sensor on the wheel and this does not affect the safety of the machine. The hatch in the roof of the car did not close completely. In connection with the foregoing, I had doubts about the car’s good condition, although the owner insisted that all of his cars were in good condition. In general, I first got a rented car in this condition. Despite the fact that when ordering a car, I chose the option to travel outside of Montenegro, the document for traveling to another country was not provided. The site states that the owner supports communication in Russian, which is not true. When the vehicle was handed over to me and when I subsequently asked for clarification about the cause of the malfunction, the staff of the rental agent tried to communicate in English. In spite of all the indicated disadvantages, there is one big advantage – I still drove this rented car to all the places where I wanted and it didn't break. But if I come to Montenegro again, I will use the services of a more responsible rental provider.

七月 2019
Mikhail Afanasev
Mikhail Afanasev
🇷🇺

Renault Clio 5 在土耳其

一切都很顺利! 我们乘坐的是晚上的航班,拿到行李后,在机场连上了免费网络,然后用 WhatsApp 给公司办公室写信。 员工告诉我们在哪个柜台外等他。他 10 分钟后就来了,我们上了车,5 分钟后就到了他们的办公室。然后,我们办好了所有文件,员工从四面八方给汽车拍了照,在导航仪上显示了最近的好加油站,我们就开始了为期两周的旅程。我们用英语交流,还借助了谷歌翻译器。 交车的过程甚至更快:我们在傍晚到达公司办公室,一名员工迅速检查了汽车并拍了照片。我在文件上签了名,然后员工开车送我们去机场。这次是用俄语交流,因为员工懂俄语。 我买的是全险车,所以不需要留押金。 车是现代 i20,两年前生产的,自动挡,汽油。内外都很干净。后保险杠有些轻微损坏,合同上有记录。汽车在运行过程中没有出现任何问题,甚至在没有任何劳动力的情况下,我们在巴巴达格年爬到了 1700 的高度。总的来说,我们在土耳其度过了一段美好时光。

六月 2024
Anton Gimranov
Anton Gimranov
🇷🇺

Mercedes-Benz Vito 在黑山

非常感谢。一切都非常好。办理手续非常方便,送货到了正确的地点,之后又去取了车。车子没有让我失望。技术状况良好。左侧驾驶员车窗升降不畅,触点坏了。但我没有使用它,因为空调工作得很好。与轿车相比,价格适中。我们一行 8 人。每个人都很满意。 再次感谢您的服务。👍🌼

八月 2024
Кsenia Labonina 🇷🇺
Кsenia Labonina 🇷🇺

Subaru Forester 在格鲁吉亚

Great service! Firstly: they helped to choose an option (according to the budget and according to desires), supported by messengers right up to the delivery of the car! A very responsive manager, it is clear that they are worried about their work and treated customers with respect. We took this subaru forester from 05.06 to 12.06, drove 2,300 km, there were no complaints about the car. I definitely advise to use it.

Dmitry Dubovik
Dmitry Dubovik
🇪🇪

Chevrolet Cruze 在格鲁吉亚

All in all, it's fine.

十月 2023
Rhidian Morgan
Rhidian Morgan

Volkswagen Polo 在黑山

The car was fine, but we did have one issue when the engine warning light came on. Luckily we were very close to parking the car at Perast, so I gently drove it the last couple of kilometres. I explained the situation to your colleague when handing over the keys, and he explained that it happens all the time, because apparently water is added to the petrol by some unscrupulous garage owners. I also must say that your colleague who dropped the car off at Petrovac was very honest, because we gave him the cash he requested, then he realised that he had not deducted the deposit we had paid, so quickly gave us that amount back. We loved Montenegro, and travelled quite far around the country, and we are definitely coming back.

六月 2023
Willem Van der sandt
Willem Van der sandt
🇦🇪

Toyota Rav4 在格鲁吉亚

I enquired about a vehicle to rent (RAV4 or Pathfinder) on your website and the response was quick and accurate. The vehicle (Rav4) was delivered exactly as per arrangement by a very friendly and helpful gentleman. The vehicle was clean and in very good mechanical state. Really a pleasure to drive and to explore almost any road in Georgia. Collection of the vehicle was again without any hassle. All of this for a very reasonable price and I was always assured that if something did go wrong, I will have support. Thanks for great service. Rgds Willem.

十一月 2023
Aleksandr Kosivtsov
Aleksandr Kosivtsov
🇷🇺

Skoda Rapid 在黑山

Thank you for the prompt provision of cars, with accurate delivery on time to the airport. During the trip, there were no complaints about the technical condition of the cars. There were no problems with the delivery of the cars. Have recommended your company to your friends for car rental. Thank you, you helped us a lot, we saw the whole of Montenegro! Skoda really liked

八月 2021
RENTACARANYWHERE
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Frequent Questions

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预订
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待处理 "状态是什么意思?

待定 "状态表示我们仍在与租车公司确认车辆的可用性。一旦确认,我们将立即发送确认函。

什么是代金券?

租车凭证是确认租车的文件,是您预订并预付车辆费用的证明。它包括交付说明、租赁条件以及客户和租赁商的详细联系方式。

在哪里可以找到我的代金券?

租车确认后,你的租车凭证将作为附件随确认邮件一起发送。预订确认后,您也可以从预订页面下载凭证。

我需要等多久才能得到预订确认?

预订通常在几小时内确认,但有时可能需要 24 小时。我们要求对每次租车进行确认,以防止出现任何可能的技术问题。

如何查询预订状态?

预订页面上查看预订状态。在您向我们预订后,将自动跳转到该页面。

谁提供保险?

保险总是由租赁商提供。

什么是 CDW 或碰撞损坏豁免?

车损险可在您造成事故(并且是您的过失)时减轻您对自己租车的责任。通常情况下,车损险规定了您必须为潜在损失支付的最高金额。如果没有 CDW,您可能要承担租用车辆损坏的全部费用。有了车损险,您就不必支付全部修理费用,但要在商定的范围内分担修理费用。通常情况下,车轮、轮胎、玻璃、车底、车顶、钥匙、车锁和天线都不在车损险的承保范围内。

什么是防盗保护或 TP?

如果租来的汽车被盗,TP 会限制你的赔偿责任。通常情况下,TP 规定了租车公司在更换被盗汽车或修复偷车未遂造成的损失时向你收取的最高金额。

什么是 "超级碰撞损害豁免"(SCDW)或 "全损豁免"(FDW)?

SCDW 和 FDW 通常承保标准 CDW 不承保的汽车部件,如车窗、车轮或轮胎。它们还可能降低押金和/或自负额,这意味着您可能需要在提车时留下较低的押金,甚至不支付任何损坏费用。

什么是 TPL 或第三方责任?

如果您在驾驶过程中伤害了其他道路使用者或损坏了他人的财产,TPL 保险将支付这些费用。在大多数国家,TPL 保险是法律规定的。TPL 不承保驾驶员自己租用的汽车的任何损坏,也不承保汽车失窃。

押金何时退还?

押金在租车期间扣留。在安全归还车辆后,或在归还后 10 至 28 天内,只要没有给租车公司造成额外开支,押金将予以解冻或退还。

什么是过剩?

免赔额是您需要为潜在损失支付的最高金额。例如,如果您的损失自负额为 200 欧元,而返回时车身的损失为 1,000 欧元,那么您只需支付 200 欧元。剩余的 800 欧元将由保险单承担。每辆车的免赔额可在与租车公司签订的协议中找到。

押金和溢价有何区别?

保证金通常由自负额和未来可能发生的费用(费用、缺油、超速罚单、罚款)组成。自负额是指在汽车发生损坏时您需要承担的最高金额。

什么是押金?

租车公司要求交纳保证金,以支付任何潜在的汽车损坏或未来的费用,如管理费、燃料缺失、停车/超速罚单/罚款以及车损险的免赔额。因此,在大多数情况下,你在取车时都需要留下押金,以确保车辆安全归还。

或类似 "是什么意思?

有时,租车公司可能只保证某一类别的汽车,而不是特定的品牌和型号。租车公司会将不同的汽车归入同一类别,这些汽车的功能应与预订时确认的相同。这类汽车会在品牌和型号旁边标注 "或类似",并在悬停时显示详细信息。

我会得到我预订的那辆车吗?

租车公司会尽最大努力提供与您预订的完全相同的汽车,但由于延迟归还或最后时刻损坏等因素,他们无法保证提供特定型号的汽车。由于这些情况可能会发生变化,因此可能会为您提供同级别的近似车型。

如何取消预订?

要取消预订,请登录 "我的预订"并单击 "取消"。如果您在免退款期之前取消预订,您的预付款将全额退还。

如何在租赁开始前修改我的预订?

请直接通过电子邮件或电话与我们联系。我们将评估您的要求,检查是否可以更改,并更新您的预订。根据更改的性质,可能会产生额外费用。更改最长需要 24 小时处理。

如何在租赁后留下评论?

租赁结束后,请进入预订页面,点击 "发表评论",对您的体验进行评价。如果您希望讨论租赁期间发生的任何问题,请联系我们,以便我们进行调查。

为什么要在提货时签署租赁协议?

您与租车公司签订的租车协议受其租车条件和您租车所在国家的法律约束。请仔细阅读协议中的租赁条件,确保您理解并同意这些条件。

可以送车取车吗?

可以,但无论是取车还是还车,都可能需要支付额外的送货费。有些公司可能会在租期超过一定天数时提供某些地方的免费送货服务。

我可以稍后再还车吗?

如果不能在约定的还车时间还车,请通知租车公司。也许可以比约定时间稍晚一些还车。

什么是里程限制?

有些租车公司会限制每天或每个租车期的公里数。除非您在预订时购买了 "无限里程"(Unlimited Mileage),否则任何额外里程的费用都必须在返程时支付。

损坏后返回时会发生什么情况?

这取决于您购买的保险。如果有任何损坏,请通知保险代表。询问他们认为有必要收取的费用,并以书面形式告知。在大多数情况下,租车公司会从您的保证金中扣留一部分,作为损坏费用。一定要在航班起飞前给自己留出足够的返程时间。

下车时需要检查什么?

确保供应商代表签收送货单,并确保租赁协议由供应商签收。

我的飞行时间发生了变化

如果您的航班时间或航班号发生变化,您应尽快向租赁商提供实际信息。

我可以租用带有额外配置的车辆吗?

是的,预订时必须申请可选附加项目,相关费用将在可用时显示。

租车可以跨越国界吗?

有些租车公司提供跨越国界的服务,有些则不提供。如果允许跨境,则可能需要支付额外的保险费、税费等。您必须告知租车公司有关跨境的情况;否则,您的保险可能会失效。请就您计划前往的驾驶区域/国家咨询相关建议。

如果我提前交车,未使用的天数是否可以退款?

在大多数情况下,租车公司不会为提前还车退款。

对额外司机有什么要求?

额外驾驶员需要满足与主驾驶员相同的要求。附加司机必须在取车时到场,持有相关证件,并在租车协议中登记。

提车时预订车辆状况不佳

取车时彻底检查汽车是否有任何瑕疵,并将任何问题通知租车公司。在取车前和还车后拍摄租车照片,以免还车时对汽车状况产生混淆。如果在租车前不处理汽车上的任何损坏,可能会影响你的免赔额。务必保存好收到的任何文件。

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